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Go to the shop#Frequently asked questions
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How to find a product?
Write the name of the desired product in the search box. Click on the search button, and you will get the results
How to place an order?
Simply add items to your cart, proceed to checkout, enter your details and payment information, and click "Place Order."
How will I receive confirmation of my order?
You will receive a confirmation email from Petsovo at the email you added before signing up.
What is the estimated delivery time after the placement of the order?
Items will be delivered in 2-4 business days
What are the payment methods?
We provide Cash on Delivery (COD) for now. In future we will accept K-net and other payment method.
How can I cancel the order?
For order cancellations, please contact our customer service team. They will proceed with the process further based on the status of the delivery
Are delivery charges refundable if I return my order?
Yes, after return approval and will be
transferred via bank account or payment method used.
Products must be unused, in original condition, and in original packaging.
Customers are responsible for the return delivery cost.
How can I change my order?
If you want to change your order, you can contact our customer care team. They will help you out with the procedure.
I want to change the date, time, and location of my order.
Yes, you can change your details. For that, you can contact our customer service team. They will assist you throughout.
What if my products are out of stock?
If an item you’re looking for is currently unavailable, Petsovo can notify you as soon as it’s back in stock. Simply reach out to our customer service team with your contact details and the item you need, and we’ll get in touch once it’s available so you never miss out.
