At Petsovo, your satisfaction is our priority. We offer a straightforward 2-day return policy from the date of delivery. To be eligible for a return, your item must be in the same condition that you received it. The items must be unused, in their original condition, and in original packaging, accompanied by your proof of purchase. 

To start a return, you can contact us at petsovo@gmail.com. Our billing team will guide you with the return process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at petsovo@gmail.com.

Damages and Issues

We kindly ask that you inspect your order immediately upon reception. If you discover any missing, defective, or incorrect items, please notify us within 24 hours of delivery. Our team is dedicated to a quick resolution and will either resend the correct item or issue a refund, depending on the specific situation.

Exceptions / Non-Returnable Items

To maintain the quality and integrity of our products, we cannot accept returns for items that have been used or are damaged due to mishandling. We appreciate your understanding in ensuring all returned items meet our specified conditions.

Exchanges

Petsovo understands that sometimes an item might not be the perfect fit. We offer exchanges for certain items, such as those with sizing issues, subject to stock availability. If you require an exchange, please reach out to us directly via petsovo@gmail.com

Refunds

Once your return is received and thoroughly inspected, we will promptly notify you regarding the approval of your refund. Approved refunds will be processed efficiently within 3–7 business days and will be transferred directly to your bank account or via the original payment method used for your purchase.